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Monday, March 31, 2008

How many outages can a Blackberry user stand?

Boy, how many more Blackberry outages will it take before businesses start providing negative feedback to Research In Motion (RIM) in the form of cancellations? Your guess is as good as mine. But given that this weekend's outage makes three in the last year, RIM has some explaining to do to its customer base.


Anders said...

APPL v RIMM math:

(iPhone + Enterprise) > (Blackberry + outages)


beanie said...

It was a scheduled outage. Did a search and found March 29, 2008 from 1:00 to 5:00 AM EST was a scheduled Blackberry outage to do a database upgrade.

Any studies to show MS Exchange on corporate servers is any more reliable. According to Mac versus PC ads, Microsoft IT are geeks and unreliable.

With Apple trying to enter the enterprise, are they still going to put bad light on IT/geeks/developers by running Mac versus PC ads. I have not seen one since December 2007.

Anders said...

I think the root issue is with the way the Blackberry service was architected initially. It was a fundamentally bad design decision to have everyone go through one choke point. I'm sure MS Exchange on corporate networks is no better in terms of total uptime. (in fact I'm sure its much worse) But when Exchange goes down, only one entity is impacted, not the entire userbase.